You can download the NHS App which is available for free on iOS and Android devices on www.nhs.uk/nhs-app

 The online consultation will be reviewed and then we will contact you with advice for next steps, which may include a telephone appointment with a clinician or possibly face to face appointment

If you need support to complete an online consultation, please call the surgery.

                      ALTERNATIVELY CALL THE SURGERY ON 01322 449327        

On occasions some conditions/illnesses take longer to deal with and some take less.

We are unable to plan for every eventuality and at times things will run late.

Please be patient if you are affected by your GP or Nurse running late.

Additionally, when a patient needs to be admitted to hospital as an emergency this can  take some time to arrage.

 Please don't expect clinicians to complete forms

(e.g. holiday cancellation forms, insurance forms etc.) during an appointment.

These should be left at reception for collection another day.

Please note there is often a fee for this.

Telephone Access

To speak to GP’s and nurses on the telephone during the working day please telephone at the end of surgery between 11:30 and 12:00. 

Telephone access to the Practice is available from 08.00am - 18.30pm every day.

Telephone Consultations are also available.

Practice Nurses

In a number of cases it might be worth considering an appointment with our Nurse Prescriber rather than a doctor. Nurse Prescribers are qualified to deal with many conditions and are able to prescribe and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

How to make an appointment

•  Telephone

•  Reception

•  The text reminder service also gives you the option to cancel.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)